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Help & troubleshooting center
Choose your device, then the problem. TéléAccès+ shows only the relevant steps.
1. Which device are you using?
Android / Android TV
Amazon Fire TV
Windows
iPhone / iPad
Other device
2. What is the problem?
Login / credentials
Buffering or freezing
Black screen / channel not playing
TV guide / EPG
Catch-up / recording
Audio problem
App does not start
Device / remote
Subscription / renewal
Other problem
A few details
Continue
3. Follow these steps
It works now
Problem not resolved
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Optional details for support
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Client code
PIN
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